4. CANCELLATION POLICY
If trip is cancelled by traveler, then traveler is entitled to return paid amounts, minus 25% of the total cost of the trip as booking fees. This percentage will increase as follows: If cancellation occurs between 30 and 15 days prior to the trip, 75% of the total. Less than 15 days prior of the trip, 100% of the total. Some experiences and services booked by us in advance such as train tickets, flight tickets, football tickets, bullfight tickets, car rental, special experiences, etc. may not have refunds or may have higher penalties. If you have a trip insurance, then you may reclaim the cancellation charges to the company.
If trip is exceptionally cancelled by Carameltrail, Carameltrail will always offer an alternative but if is not accepted by traveler, then traveler will be entitled to return 100% paid amount of the modified portion of the trip. * Carameltrail can´t respond if the cancellation is due to force majeure or fortuitous event, meaning by such the unusual and unforeseeable circumstances beyond the control of the party by whom it is pleaded, the consequences of which could not have been avoided even if all the due care had been exercised.
No refund will be made for the services not used voluntarily by the traveler.
We highly recommend all our travelers to purchase a travel insurance to protect the cost of your trip, medical emergencies or any expenses due to unforeseen situations.