The Best Trips Through Spain, Portugal, and Morocco

I couldn’t be more impressed with this travel company. The attention to detail was excellent. They made every effort to make the trip exactly as we wanted it to be. Perhaps the most impressive part was the local guides that were provided. They were incredibly knowledgeable and passionate about their cities. They truly made every effort to make sure that we had the absolute best experience. In some cases that meant spending a little more time with us than was planned or taking us to places that might not have been on the original plan. I think it speaks for itself to say that nearly every one of them said that this travel company was their favorite company to work with because of the faith put in them to provide a great experience without questioning their decisions.

We loved our vacation.  The travel company planned each day with activities that were all first class.  There were no issues with any tour agencies or activities.  All the tours were private, and the hotels were really nice, far exceeding expectations.  They were great to work with, helping us plan the trip with activities that fit our interests and budget.
Where they really excelled was once the trip began.  The stayed in contact with us, making sure everything was going smoothly.  When we had a small medical emergency, our travel consultant really went out of her way to help us find a hospital and meet us there.  She stayed with us through the entire appointment, making sure everything was okay before she left.  Later in the trip when we lost a beloved stuffed animal at a hotel, they worked with the hotel management and cleaning contractor to locate the toy and send it to us the next day.
I can’t say enough about how great this travel company was!

I take an annual “5-star” holiday, so my standards are high.  Given the top-rated travel agencies that Zicasso works with, the expectations for best in class service are an assumed baseline. […] did not miss a single thought or area of interest I mentioned, even in passing […] It is difficult to exceed expectations in any business when the baseline is very high, and that’s what sets the top 1% of performers apart from even the best in class rest of the field.  This travel agent and his agency are definitely at the top of the 1% group

The level of service and attention to detail was impressive […] Our planner made thoughtful changes to our itinerary based on our wishes […] I received regular messaging from the trip planner […]

Our trip planner listened to what we wanted and set up a beautiful trip […] was very responsive during the trip itself: every time I texted with a question or request, he responded within minutes.

The guides he set up for us were all fantastic, and the travel he arranged between cities went seamlessly […] Originally, I had a huge list of ideas of places to go and things to see, and our travel specialist helped me narrow those ideas down to what was reasonable for the time of year