Our experience in availing of the services of Caramel Trail Tour is something that has exceeded our expectations.
The quality of service, from the selection of hotels, the tour guides, and transportation facilities, which included hotel transfers, and ticketing for both rail and air travel within Spain was excellent, to say the least.
I will definitely recommend them to friends who wish to have a hassle-free vacation in Spain. Caramel Trail was highly recommended by a relative who had previous dealings with them.
The service that Sam and Paloma provided was excellent. It is quite interesting that while we only met Sam and Paloma face-to-face during our stay in Madrid, they were in constant communication with our group from the moment we landed in Spain.
On the days that we were on our own, they gladly made restaurant reservations for us. They were ready to answer questions like what time the Sunday masses at the churches in Madrid, or Barcelona, or even address the slow internet service in the hotel, etc. They were in constant contact with the drivers or tour guides.
In other words, they took really good care of us. It was personalized service par excellence.
To sum it all up, we were not at all disappointed. Caramel Trail Tours delivered as promised, and even more!!! Having finally met them in Madrid over drinks, we came to know a young professional couple who left the comforts of secure corporate employment and ventured to pursue their passion for travel, adventure and of course, for financial gains and security Their professionalism and dedication is exemplary and to my mind, this is what puts them above the rest. We are indeed most satisfied with the quality of service and as I stated in the beginning, I do not hesitate in recommending them. Congratulations Carmel Trail.