Carameltrail questions
Frequently Asked Questions
Solve all your doubts about trips to Spain, Portugal and Morocco organized by Carameltrail. We answer all the important questions that our customers usually ask before making their trip.
FAQS – Carameltrail Experience and Certifications
Carameltrail was founded in 2011 and it has more than 10 years of experience organizing trips to Spain, Portugal and Morocco. Since the first moment it focused on organizing travel for Americans who wanted to travel to Spain, Portugal, and Morocco.
We have highly satisfied clients who recommend our services, and you can read their positive reviews here: https://carameltrail.com/reviews/
Carameltrail is a Spanish travel agency, title-license granted by the Spanish Government (C.I.C.M.A num. 2642).
Carameltrail was founded in 2011 and has over 10 years’ experience in planning customized trips to Spain, Morocco and Portugal.
FAQS – Services Offered by Carameltrail
Yes. We can adapt our trips to families with small children. In these cases, it is very important for the trip to be slower, to have enough time and child-oriented activities.
Yes, we adapt our tours and travel experience to the needs of each client. So, for those with reduced mobility we plan tours in areas that are not paved, or we provide them with a wheelchair to make the travel more comfortable, we can have a car available during guided tours to reduce clients’ fatigue… there are several ways to adapt the trip to the needs and mobility of the travelers.
Yes, and over the years we have designed countless honeymoons. And we are very proud that the couple takes memories with us that will last for a lifetime.
Of course you can. At Carameltrail we adapt to all our clients’ travel styles. And for those more independent clients who don’t need guided tours every day, we design trips with free days if they wish. Besides, we offer suggestions of what to do and what to see during the free time. We will also suggest restaurants and bars where you can discover the local gastronomy and we can help you book a table for those who don’t want to worry about anything.
Yes, you can combine it with other European countries. And although Carameltrail does not offer services in other countries, we do have partners in other European countries. This means that we can easily coordinate trips in many different countries.
Spain, Portugal and Morocco. We also have partners in other European countries. So, we can easily coordinate trips in different countries.
Yes. When it comes to families it is important to know well the composition of the family, interests, preferences and combine activities so that all members of the family have every day activities of their interest.
All of our trips are tailor-made and we tailor them one by one. We do not believe it is possible to customize an itinerary for a group that does not know each other at all. Also, group tours usually go with the same guide for the whole trip and we believe that it is best for the traveler to have and meet local guides in each city they visit.
We do not offer group tours in itself. But we do organize trips for groups that are already formed. For example, a group formed by couples, friends, different families, friends who want to share the same experience together. In those cases, we help the group to design a tailor-made trip with a bus for them, hotels, guided tours, etc.
Yes, we are specialists in creating trips for couples.
FAQS – What services are included in my trip?
Breakfast is included in all the hotels we work with.
Also, some meals will be included. For example, in tapas tours, when visiting the wineries or in the gastronomy experiences…
Services included:
Services excluded:
FAQS – Additional or Extra services
In case of traveling with a person with health problems, we recommend that you have the approval of the doctor before you start the trip. Once you have medical approval to travel, bring with you all your medical records and make a medical insurance. In case you need medical assistance during your trip we will help you.
Yes, all gastronomic experiences included in a trip will be adapted to the dietary restrictions, allergies and/or preferences of our clients.
Yes, all gastronomic experiences included in a trip will be adapted to the dietary restrictions, allergies and/or preferences of our clients.
Yes, all gastronomic experiences included in a trip will be adapted to the dietary restrictions, allergies and/or preferences of our clients.
Yes. You can modify your itinerary once your trip has started. These changes may include extra costs and we will inform you of any additional costs.
Yes. All our trips are tailor-made, and we adapt them to our traveler’s preferences and travel styles at any point. So once your trip is booked and confirmed you may change any aspect of it: length, dates, services, experiences, number of travelers, etc… Carameltrail will re-calculate all travel costs, re-schedule the itinerary and will inform the traveler if the costs increase. This increase can occur subject to supplements, surcharges and special conditions when the new dates coincide with trade fairs, special events or holidays.
FAQS – Team and Human support during the trip
The Carameltrail team is made up of Samuel (Founder), Ángela (Travel Specialist & Sales Manager) and Paloma (Operations Manager).
Besides, Carameltrail has a team of local guides, specialists in different fields and drivers in each of the cities of Spain, Portugal and Morocco
We rely on a team of people that have a deep knowledge of each destination and an excellent customer service. We have carefully selected all the services, unique experiences and exclusive activities that will meet your expectations.
Our offices are based in Madrid, but we are constantly travelling around Spain, Portugal and Morocco looking for the best contacts to provide new and exciting experiences to our travelers. Our team has carefully selected all the destinations, experiences and services that we offer. Our selection process guarantees high quality standards in order to not only meet but exceed our customers’ expectations.
You can see more info and profiles in Our Team.
Of course. We are here to help you not only to have the best experience, but also to help you with any problem or doubt during your trip.
Yes, the Carameltrail team will be in permanent contact during your trip. In addition to the local guides in each city, Carameltrail’s headquarters are in Madrid and are available 24/7.
Yes, you will have 24/7 attention during your trip.
Yes, we have a team of local official guides in all the cities of the destinations we offer: Spain, Portugal and Morocco.
FAQS – Safety and risks
When traveling to Spain, Portugal, and Morocco, we advise you to have a travel insurance that should cover a few key areas to ensure a stress-free trip:
- Medical Coverage: Ensure it covers illness, injury, and any necessary medical treatments or hospital stays.
- Trip Cancellation/Interruption: This helps if your trip gets canceled or cut short due to unforeseen circumstances.
- Lost or Stolen Belongings: Coverage for lost luggage, passports, or personal items can save you a lot of trouble.
- Emergency Evacuation: In case of a serious medical issue, coverage for emergency transportation is crucial.
- Travel Delays: Compensation for significant delays can help cover unexpected expenses.
Having comprehensive travel insurance will give you peace of mind and let you enjoy your adventure without worries.
All tourists are more than welcomed in the destinations offered by Carameltrail. Spain, Portugal and Morocco are countries that welcome with open arms tourists who want to know the history, gastronomy and traditions of these countries.
First of all, report it to the police. If you have any doubts about how to proceed, you can contact Carameltrail who will assist you in the process. We are available 24/7 to help you with anything you need.
The countries we offer (Spain, Portugal and Morocco) are safe countries to travel to. Spain and Portugal, being EU and NATO member countries, are stable and very safe countries. Morocco is also an extremely safe country with many commercial and security relations with both Europe and the USA.
We recommend to check any travel alert on the page https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html
FAQS – Means of transport
Non-EU drivers need an International Driving Permit (IDP) along with their national license. In US it is rather easy to get this permit through AAA (American Automobile Association), they are one of only two companies authorized by the state Department to issue them. It can be obtained by visiting one of their offices/service centers, or through the mail.
Yes, we do not usually take care of international flights, but we do take care of all the flights you may need once you start your trip with Carameltrail.
Yes, in case you need means of transport adapted for people with reduced mobility, we can arrange it for you. We can also provide our clients with wheelchairs to make city tours more comfortable.
FAQS – How do I organize and contract a trip with Carameltrail?
Please visit Terms and Conditions to see the conditions to cancel a trip.
As mentioned in Terms and Conditions when you book a trip a deposit will be needed to reserve your trip. The outstanding amount will be claimed 45 days before the trip.
For both the deposit and the payment of the outstanding amount we will send a link to a secure payment platform where you can pay using Visa, American Express or Master Card. We will never charge your credit card, the only way we take a payment is through the secure payment platform.
Yes, from the first moment we will be in permanent contact to create a trip that fits your preferences, travel style and interests.
Yes, the experiences that appear on the website are just some of the many we have.
Yes, all our trips are customized and we adapt them to the preferences of our clients.
No. They are just some examples of itineraries to give an idea of different itineraries that we can do in Spain, Portugal and Morocco. But all our itineraries are adapted to the preferences of our clients.
In order to book a trip with Carameltrail the first thing you have to do is fill out this form.
These questions will help us better understand your interests, travel preferences, travel style, budget, destinations you want to visit and other information of interest so that we can design the best trip for you.
Once you have completed the questionnaire, we will contact you by phone or email for more information. From that moment on, we will design a detailed itinerary with the activities, experiences, services included, hotels and total cost of the trip.
Once you review the itinerary, we will contact you again to make as many changes as necessary to adapt the trip to what you are looking for.
FAQS – Trip Changes
If I decide not to take an excursion included in my trip, do I get my money back for that excursion?
No refund will be made for the services not used voluntarily by the traveler.
Yes. You can add excursions or experiences once your trip has started. But please note that we don´t guarantee availability of guides or experts. This is why we encourage our travelers to book all services during the planning process because once the trip has started, we are not able to guarantee availability of the services.
Yes. All our trips are tailor-made and we adapt them to our traveler’s preferences and travel styles at any point. So once your trip is booked and confirmed you may change any aspect of it: length, dates, services, experiences, number of travelers, etc…
Carameltrail will re-calculate all travel costs, re-schedule the itinerary and will inform traveler if the costs increase. This increase can occur subject to supplements, surcharges and special conditions when the new dates are the same with trade fairs, special events or holidays.
Yes. All our trips are tailor-made and we adapt them to our traveler’s preferences and travel styles at any point. So, once your trip is booked and confirmed you may change any aspect of it: length, dates, services, experiences, number of travelers, etc…
Carameltrail will re-calculate all travel costs, re-schedule the itinerary and will inform the traveler if there are costs increases. This increase can occur subject to supplements, surcharges and special conditions when the new dates coincide with trade fairs, special events or holidays.
Yes. All our trips are tailor-made and we adapt them to our traveler’s preferences and travel styles at any point. So, once your trip is booked and confirmed you may change any aspect of it: length, dates, services, experiences, number of travelers, etc…
Carameltrail will re-calculate all travel costs, re-schedule the itinerary and will inform traveler if the costs increase. This increase can occur subject to supplements, surcharges and special conditions when the new dates are the same with trade fairs, special events or holidays.
FAQS – Schedules and traditional habits
In Spain, festivities can have a significant impact on business hours.
During major holidays and festivals, especially in smaller towns and rural areas, many shops and businesses may close for the day or have reduced hours.
This is particularly true for national holidays such as Christmas, New Year’s Day, and Easter, as well as regional festivals and celebrations.
In contrast, in larger cities and tourist areas, businesses may adapt their hours to accommodate increased tourist activity during festivals, often staying open longer or offering special promotions and events.
In many places, especially urban areas or shopping districts, stores often maintain regular hours on weekends to accommodate shoppers who have more free time on Saturdays and Sundays. However, the specific opening and closing times can vary.
Some shops may open later or close earlier on Sundays compared to weekdays.
Additionally, certain types of businesses, such as grocery stores or malls, may have more consistent weekend hours to cater to weekend shoppers. It’s always a good idea to check the operating hours of individual stores if you plan to shop on the weekend to avoid any surprises.
The 24-hour clock system is a method of timekeeping where the day is divided into 24 hours, starting from midnight (00:00) and ending at the next midnight (23:59).
Each hour is represented numerically, from 00:00 to 23:59, with 00:00 indicating midnight and 12:00 indicating noon.
To read the 24-hour clock, simply look at the hour and minute digits. For example, 08:00 would be 8:00 AM, while 20:00 would be 8:00 PM. If the hour is 12 or less, it’s in the AM (ante meridiem) period. If it’s 13 or more, it’s in the PM (post meridiem) period. For instance, 13:00 is 1:00 PM, and 18:00 is 6:00 PM.
Additionally, it’s important to note that some countries may use a different notation for midnight, with 24:00 instead of 00:00, indicating the end of the day rather than the beginning. So, 24:00 is technically the same moment as 00:00 of the following day.
For instance:
04:30 → 4:30 AM
12:45 → 12:45 PM (noon)
15:20 → 3:20 PM
21:10 → 9:10 PM
24:00 → midnight or 00:00 of the following day
