Carameltrail questions
Frequently Asked Questions
Solve all your doubts about trips to Spain, Portugal and Morocco organized by Carameltrail. We answer all the important questions that our customers usually ask before making their trip.
FAQS – Carameltrail Experience and Certifications
Carameltrail was founded in 2011 and it has more than 10 years of experience organizing trips to Spain, Portugal and Morocco. Since the first moment it focused on organizing travel for Americans who wanted to travel to Spain, Portugal, and Morocco.
We have highly satisfied clients who recommend our services, and you can read their positive reviews here: https://carameltrail.com/reviews/
Carameltrail is a Spanish travel agency, title-license granted by the Spanish Government (C.I.C.M.A num. 2642).
The Carameltrail team is made up of Samuel (Founder), Ángela (Travel Specialist & Sales Manager) and Paloma (Operations Manager).
Besides, Carameltrail has a team of local guides, specialists in different fields and drivers in each of the cities of Spain, Portugal and Morocco
We rely on a team of people that have a deep knowledge of each destination and an excellent customer service. We have carefully selected all the services, unique experiences and exclusive activities that will meet your expectations.
Our offices are based in Madrid, but we are constantly travelling around Spain, Portugal and Morocco looking for the best contacts to provide new and exciting experiences to our travelers. Our team has carefully selected all the destinations, experiences and services that we offer. Our selection process guarantees high quality standards in order to not only meet but exceed our customers’ expectations.
You can see more info and profiles in Our Team.
Carameltrail was founded in 2011 and has over 10 years’ experience in planning customized trips to Spain, Morocco and Portugal.
FAQS – Services Offered by Carameltrail
Yes. We can adapt our trips to families with small children. In these cases, it is very important for the trip to be slower, to have enough time and child-oriented activities.
Yes, we adapt our tours and travel experience to the needs of each client. So, for those with reduced mobility we plan tours in areas that are not paved, or we provide them with a wheelchair to make the travel more comfortable, we can have a car available during guided tours to reduce clients’ fatigue… there are several ways to adapt the trip to the needs and mobility of the travelers.
Yes, and over the years we have designed countless honeymoons. And we are very proud that the couple takes memories with us that will last for a lifetime.
Of course you can. At Carameltrail we adapt to all our clients’ travel styles. And for those more independent clients who don’t need guided tours every day, we design trips with free days if they wish. Besides, we offer suggestions of what to do and what to see during the free time. We will also suggest restaurants and bars where you can discover the local gastronomy and we can help you book a table for those who don’t want to worry about anything.
Yes, you can combine it with other European countries. And although Carameltrail does not offer services in other countries, we do have partners in other European countries. This means that we can easily coordinate trips in many different countries.
Spain, Portugal and Morocco. We also have partners in other European countries. So, we can easily coordinate trips in different countries.
Yes. When it comes to families it is important to know well the composition of the family, interests, preferences and combine activities so that all members of the family have every day activities of their interest.
All of our trips are tailor-made and we tailor them one by one. We do not believe it is possible to customize an itinerary for a group that does not know each other at all. Also, group tours usually go with the same guide for the whole trip and we believe that it is best for the traveler to have and meet local guides in each city they visit.
We do not offer group tours in itself. But we do organize trips for groups that are already formed. For example, a group formed by couples, friends, different families, friends who want to share the same experience together. In those cases, we help the group to design a tailor-made trip with a bus for them, hotels, guided tours, etc.
Yes, we are specialists in creating trips for couples.
FAQS – What services are included in my trip?
Breakfast is included in all the hotels we work with.
Also, some meals will be included. For example, in tapas tours, when visiting the wineries or in the gastronomy experiences…
Services included:
Services excluded:
FAQS – Additional or Extra services
In case of traveling with a person with health problems, we recommend that you have the approval of the doctor before you start the trip. Once you have medical approval to travel, bring with you all your medical records and make a medical insurance. In case you need medical assistance during your trip we will help you.
Yes, all gastronomic experiences included in a trip will be adapted to the dietary restrictions, allergies and/or preferences of our clients.
Yes, all gastronomic experiences included in a trip will be adapted to the dietary restrictions, allergies and/or preferences of our clients.
Yes, all gastronomic experiences included in a trip will be adapted to the dietary restrictions, allergies and/or preferences of our clients.
Yes. You can modify your itinerary once your trip has started. These changes may include extra costs and we will inform you of any additional costs.
Yes. All our trips are tailor-made, and we adapt them to our traveler’s preferences and travel styles at any point. So once your trip is booked and confirmed you may change any aspect of it: length, dates, services, experiences, number of travelers, etc… Carameltrail will re-calculate all travel costs, re-schedule the itinerary and will inform the traveler if the costs increase. This increase can occur subject to supplements, surcharges and special conditions when the new dates coincide with trade fairs, special events or holidays.
FAQS – Team and Human support during the trip
Of course. We are here to help you not only to have the best experience, but also to help you with any problem or doubt during your trip.
Yes, the Carameltrail team will be in permanent contact during your trip. In addition to the local guides in each city, Carameltrail’s headquarters are in Madrid and are available 24/7.
Yes, you will have 24/7 attention during your trip.
Yes, we have a team of local official guides in all the cities of the destinations we offer: Spain, Portugal and Morocco.
FAQS – Safety and risks
All tourists are more than welcomed in the destinations offered by Carameltrail. Spain, Portugal and Morocco are countries that welcome with open arms tourists who want to know the history, gastronomy and traditions of these countries.
First of all, report it to the police. If you have any doubts about how to proceed, you can contact Carameltrail who will assist you in the process. We are available 24/7 to help you with anything you need.
The countries we offer (Spain, Portugal and Morocco) are safe countries to travel to. Spain and Portugal, being EU and NATO member countries, are stable and very safe countries. Morocco is also an extremely safe country with many commercial and security relations with both Europe and the USA.
We recommend to check any travel alert on the page https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html
Travelers’ diarrhea is the most common travel-related illness. We recommend to always drink bottled water and wash and peel the fruit you eat to prevent it.
We suggest bringing appropriate medication with you. You can ask your doctor to prescribe antibiotics for self-treatment of moderate diarrhea, just in case.
FAQS – Means of transport
Yes, we do not usually take care of international flights, but we do take care of all the flights you may need once you start your trip with Carameltrail.
Yes, in case you need means of transport adapted for people with reduced mobility, we can arrange it for you. We can also provide our clients with wheelchairs to make city tours more comfortable.
In Morocco people drive on the right, on the same side as in the USA.
In Portugal people drive on the right, on the same side as in the USA.
Domestic flights, private transfers.
Domestic flights, trains, private transfers, public transportation.
High speed train, domestic flights, private transfers, public transportation.
In Spain, people drive on the right, on the same side as in the USA.
Yes, it is becoming easier to find bike rental systems in the cities of Spain. Besides, big cities like Barcelona, Madrid or Seville do not have big slopes so they are very comfortable for cycling.
Spain is the first country in the EU and the fourth in the world with the best railway network.
Spain ranks first in the EU for the quality of its railway network, and is also the fourth best in the world, only behind Japan, Switzerland and Hong Kong, according to a ranking made by the Institute of Economic Studies (IEE) based on data from the World Economic Forum.
Spain has more than 3,000 kilometers of high-speed lines (AVE), the second largest in the world after China and the first in Europe.
FAQS – How do I organize and contract a trip with Carameltrail?
Please visit Terms and Conditions to see the conditions to cancel a trip.
As mentioned in Terms and Conditions when you book a trip a deposit will be needed to reserve your trip. The outstanding amount will be claimed 45 days before the trip.
For both the deposit and the payment of the outstanding amount we will send a link to a secure payment platform where you can pay using Visa, American Express or Master Card. We will never charge your credit card, the only way we take a payment is through the secure payment platform.
Yes, from the first moment we will be in permanent contact to create a trip that fits your preferences, travel style and interests.
Yes, the experiences that appear on the website are just some of the many we have.
Yes, all our trips are customized and we adapt them to the preferences of our clients.
No. They are just some examples of itineraries to give an idea of different itineraries that we can do in Spain, Portugal and Morocco. But all our itineraries are adapted to the preferences of our clients.
In order to book a trip with Carameltrail the first thing you have to do is fill out this form.
These questions will help us better understand your interests, travel preferences, travel style, budget, destinations you want to visit and other information of interest so that we can design the best trip for you.
Once you have completed the questionnaire, we will contact you by phone or email for more information. From that moment on, we will design a detailed itinerary with the activities, experiences, services included, hotels and total cost of the trip.
Once you review the itinerary, we will contact you again to make as many changes as necessary to adapt the trip to what you are looking for.
FAQS – Trip Changes
If I decide not to take an excursion included in my trip, do I get my money back for that excursion?
No refund will be made for the services not used voluntarily by the traveler.
Yes. You can add excursions or experiences once your trip has started. But please note that we don´t guarantee availability of guides or experts. This is why we encourage our travelers to book all services during the planning process because once the trip has started, we are not able to guarantee availability of the services.
Yes. All our trips are tailor-made and we adapt them to our traveler’s preferences and travel styles at any point. So once your trip is booked and confirmed you may change any aspect of it: length, dates, services, experiences, number of travelers, etc…
Carameltrail will re-calculate all travel costs, re-schedule the itinerary and will inform traveler if the costs increase. This increase can occur subject to supplements, surcharges and special conditions when the new dates are the same with trade fairs, special events or holidays.
Yes. All our trips are tailor-made and we adapt them to our traveler’s preferences and travel styles at any point. So, once your trip is booked and confirmed you may change any aspect of it: length, dates, services, experiences, number of travelers, etc…
Carameltrail will re-calculate all travel costs, re-schedule the itinerary and will inform the traveler if there are costs increases. This increase can occur subject to supplements, surcharges and special conditions when the new dates coincide with trade fairs, special events or holidays.
Yes. All our trips are tailor-made and we adapt them to our traveler’s preferences and travel styles at any point. So, once your trip is booked and confirmed you may change any aspect of it: length, dates, services, experiences, number of travelers, etc…
Carameltrail will re-calculate all travel costs, re-schedule the itinerary and will inform traveler if the costs increase. This increase can occur subject to supplements, surcharges and special conditions when the new dates are the same with trade fairs, special events or holidays.
FAQS – Spain Travel Questions
High speed train, domestic flights, private transfers, public transportation.
In Spain, people drive on the right, on the same side as in the USA.
Yes, it is becoming easier to find bike rental systems in the cities of Spain. Besides, big cities like Barcelona, Madrid or Seville do not have big slopes so they are very comfortable for cycling.
Spain is the first country in the EU and the fourth in the world with the best railway network.
Spain ranks first in the EU for the quality of its railway network, and is also the fourth best in the world, only behind Japan, Switzerland and Hong Kong, according to a ranking made by the Institute of Economic Studies (IEE) based on data from the World Economic Forum.
Spain has more than 3,000 kilometers of high-speed lines (AVE), the second largest in the world after China and the first in Europe.
We suggest Google Maps. We have used many apps and this one is accurate, updated and works perfectly both in big cities or small villages.
If you want to use it to move around the cities, we suggest downloading on your phone the maps of the cities you will be visiting so you can use them without a connection. Look for this option 
at the menu, click it and drag the world map to the required areas.
We will suggest talking to your phone company and check with them if your phone will work in Spain. If it is a GSM phone then generally it will work, but please check before. You always have the option to buy a pre-pay SIM card in Spain. It will be cheaper and you will have access to data, email, etc.
Some travelers have told us that some of the restaurants we suggested were very “touristy”. The truth is that all restaurants are places where Spanish go to enjoy and meet friends, but depending on the hour of the day you go you will find more locals or less. Here in Spain usually we have lunch at around 2.30pm. During the summer, this time can go to 3pm, 4pm or even 5pm. Dinnertime usually starts around 9.30pm. Again, during the summer when days are longer, dinnertime can go to 10.30 or 11.00pm easily.
Therefore, if you go before those hours, you will find yourself alone in the restaurants or with other tourists because in Europe and Asia meal times are similar to US.
Regarding etiquette, maybe if you want to visit some nice restaurant a sport jacket will be better, but there are no special or formal requisites. No sport shoes.
Yes, Spain is one of the safest countries in the World. However, you must be very careful with pick-pocketing and very careful of not leaving unattended your belongings in public spaces, restaurants and bars.
As a general recommendation for a trip to Spain, as for any other country in the world, is to take with you photocopies of your Passport and credit cards (both sides). This way if there is any problem with them, you will have always a copy of the original. Never travel with original and copies together. If you feel more comfortable, you can always email us a copy of your passport and flight tickets and we will keep them until your return.
In Spain you can pay with credit card almost everywhere. You will be able to pay by credit card in taxis (ask before you get it), restaurants, shops, pubs…
The best way to get cash is by withdrawal. Therefore, we don’t recommend you to bring too much cash.
Ask your bank about commissions for withdrawal money from ATM in Spain. The commission you are charged to withdraw money from ATM is set by your bank, so please check with them before you leave.
Also, ask your bank if there are banks that will accept easily your credit card and go directly to them. In Europe we use “Chip and Pin” credit cards and sometimes US credit cards don’t work in some ATM’s. If this occurs, don’t worry, we have many banks and ATM’s, you just have to identify the one that works with your credit card. If you ask your bank, this will be easier.
June, July and August are sunny and dry months. So, our suggestion is to wear sun glasses, sun cream and hat if you are not used to sun.
The best months to travel to Spain, Portugal and Morocco are Mar-May, Sept & Oct.
Our favorite months are Abril, May, June, Sept and Oct.
From June to August expect warm, sunny and dry weather in Spain and Portugal. In Morocco you should expect high temperatures in July and August, especially in the South of the country.
Electricity in Spain is 220 Volt, 50Hz. So almost all electronic devices will adapt automatically to the different voltage. If you read the labelling of your device and you read “120V” or “100-120V”, then you will need a voltage transformer. If you don’t see this, generally your device will adapt automatically.
What you may need is a plug adapter. Sometimes the plugs adapters are combined with voltage transformer. Please read carefully the information on the unit. If the label of your device says “110-220” or “100-240” then you will only need a simple plug adapter (in this case, no transformer needed).
If you need more information on this website you will find more detailed information about electricity and adapters: http://www.power-plugs-sockets.com/
You have to select on the right side of the page where are you travelling, then say which country you live in and you will see all the information.
FAQS – Portugal Travel Questions
In Portugal people drive on the right, on the same side as in the USA.
We suggest you talk to your phone company and check with them if your phone will work in Portugal. If it is a GSM phone then generally it will work, but please check before. You always have the option to buy a pre-pay SIM card in Portugal. It will be cheaper and you will have access to data, email, etc.
Yes, Portugal is a safe country. However, you must be very careful with pick pocketing, especially if you take a tram in Lisbon. Be careful not to leave unattended belongings in public spaces, restaurants and bars.
In Portugal you can pay with credit card almost everywhere. The best way to get cash is by withdrawal. That is why we don’t recommend you bring too much cash.
Ask your bank about commissions for withdrawal money from ATM in Portugal. The commission you are charged to withdraw money from ATM is set by your bank, so please check with them before you leave.
The best months to travel to Spain, Portugal and Morocco are Mar-May, Sept & Oct.
Our favorite months are Abril, May, June, Sept and Oct.
From June to August expect warm, sunny and dry weather in Spain and Portugal. In Morocco you should expect high temperatures in July and August, especially in the South of the country.
Electricity in Portugal is 220 Volt, 50Hz. Almost all electronic devices will adapt automatically to the different voltage. If in the labelling of your device says “120V” or “100-120V”, you will need a voltage transformer. If it does not say this, generally your device will adapt automatically.
What you may need is a plug adapter. Sometimes the plugs adapters are combined with voltage transformer. Please read carefully the information on the unit. If the label of your device says “110-220” or “100-240” then you will only need a simple plug adapter (in this case, no transformer needed).
If you need more information on this website you will find more detailed information about electricity and adapters: http://www.power-plugs-sockets.com/
You have to select on the right side of the page where are you travelling, then say which country you live in and you will see all the information.
Domestic flights, trains, private transfers, public transportation.
We suggest Google Maps. We have used many apps and this one is accurate, updated and works perfectly both in big cities or small villages.
If you want to use it to move around the cities, we suggest downloading on your phone the maps of the cities you will be visiting so you can use them without a connection. Look for this option at the menu, click it and drag the world map to the required areas.
June, July and August are sunny and dry months. So, our suggestion is to wear sun glasses, sun cream and hat if you are not used to sun.
FAQS – Morocco Travel Questions
In Morocco people drive on the right, on the same side as in the USA.
Trade and commerce are very important aspects in the culture and the DNA of the Moroccans. When you visit any shop in the traditional souks the prices are not marked and you must negotiate with the salesman a fair price for both. Although this can be shocking at first is the normal way to proceed and not bargaining can even be considered rude.
When you visit the medinas with your guide, he will accompany you to any shop, but please understand that he will not interfere in his compatriot business. That is why he will probably stay out of the shop while you do your shopping. Please, don’t feel any pressure to buy if you don’t reach an agreement. You can just say thank you and leave the shop and go to another. Your guide doesn’t receive any commission at any shop, he just considers he must not get involved in other person’s way of doing business.
Don’t worry you will soon get used to this way of buying, just relax and consider it part of the cultural experience!
This is a very important point. Morocco is a very respectful country with all religions and they all co-live in the country. This means they are also respectful with different dress codes, but we suggest being a little bit careful and respectful with Moroccans. Even if you could wear any clothes, it is a matter of respect and cultural consideration, especially in the rural areas and out the big cities where people are not so used to see foreigners.
Women should cover shoulders and knees. Tank tops are ok as long as the cleavage is not exposed.
Temperatures in Morocco have big differences from day to night, especially in the desert and coast cities. We suggest nylon shell or sweaters rather than heavy jackets. Generally, unless travelling to the mountains, no need to take heavy jackets.
We suggest talking to your phone company and check with them if your phone will work in Morocco. If it is a GSM phone then generally it will work, but please check before. You always have the option to buy a pre-pay SIM card in Morocco. It will be cheaper, and you will have access to data, email, etc.
Travelers’ diarrhea is the most common travel-related illness. We recommend to always drink bottled water and wash and peel the fruit you eat to prevent it.
We suggest bringing appropriate medication with you. You can ask your doctor to prescribe antibiotics for self-treatment of moderate diarrhea, just in case.
Yes, Morocco is a safe country. If you follow common sense safety rules, then you will have no problems in the country. Tourism is main industry in the country and the safety of tourists is a priority in Morocco.
Try to keep your money and documents close to your body. In big cities, be careful with pick-pocketing and not leaving unattended your belongings in public spaces, restaurants and bars.
As a general recommendation for a trip to Morocco, as for any other country in the world, is to take with you photocopies of your Passport and credit cards (both sides) and keep them separately from the original. This way if there is any problem with them, you will have always a copy of original. Never travel with original and copies together. If you feel more comfortable, you can always email us a copy of your passport and flight tickets and we will keep them until your return.
Probably the best way to get cash is by withdrawal. Once in Morocco, you can withdrawal the money or exchange USD at the airport. Out of the big cities it will be more difficult to find ATM’s.
Ask your bank about commissions for withdrawal money from ATM in Morocco. The commission you are charged to withdraw money from ATM is set by your bank, so please check with them before you leave. Your bank is the one who charges the fee for each credit card ATM, so if you take the maximum allowed each time you withdraw, then you will save on fees.
Also, ask your bank if there are banks that will accept easily your credit card and go directly to those ones.
Let you bank know you will be travelling to Morocco and intend to use your credit card, so they don’t block any payment. We have seen how US banks in prevention of fraud don’t allow some credit card payments and then the traveler must call their banks from Morocco.
Regarding how much cash you should take with you, we suggest having around 300USD per person in cash with you always. This will help you to have peace of mind, especially during the weekends when ATM’s can run out of money and they are not restocked until Monday. Also, try to have always change and small currency for the daily expenses: water, taxis, coffee, tea, small purchases at the souks, …
You will be able to pay by credit cards in upmarket shops and restaurants. Visa and MasterCard are generally accepted. Amex is not a popular card.
In every city there are ATM’s.
The best months to travel to Spain, Portugal and Morocco are Mar-May, Sept & Oct.
Our favorite months are Abril, May, June, Sept and Oct.
From June to August expect warm, sunny and dry weather in Spain and Portugal. In Morocco you should expect high temperatures in July and August, especially in the South of the country.
Electricity in Morocco is 220 Volt (sometimes it will be 110V in old buildings, but very strange), 50Hz. So almost all electronic devices will adapt automatically to the different voltage. If you read the labelling of your device and you read “120V” or “100-120V”, then you will need a voltage transformer. If you don’t see this, generally your device will adapt automatically.
What you may need is a plug adapter. Sometimes the plugs adapters are combined with voltage transformer. Please read carefully the information on the unit. If the label of your device says “110-220” or “100-240” then you will only need a simple plug adapter (in this case, no transformer needed).
In Morocco, the power sockets are of type C and E.
If you need more information on this website you will find more detailed information about electricity and adapters: http://www.power-plugs-sockets.com/
You have to select on the right side of the page where are you travelling, then say which country you live in and you will see all the information.
Domestic flights, private transfers.
We suggest Google Maps. We have used many apps and this one is accurate, updated and works perfectly both in big cities or small villages.
If you want to use it to move around the cities, we suggest downloading on your phone the maps of the cities you will be visiting so you can use them without a connection. Look for this option at the menu, click it and drag the world map to the required areas.
June, July and August are sunny and dry months. So, our suggestion is to wear sun glasses, sun cream and hat if you are not used to sun.
