Given the top-rated travel agencies that Zicasso works with, the expectations for best in class service are an assumed baseline. […] did not miss a single thought or area of interest I mentioned, even in passing […] It is difficult to exceed expectations in any business when the baseline is very high, and that’s what sets the top 1% of performers apart from even the best in class rest of the field. This travel agent and his agency are definitely at the top of the 1% group.